Shipping policy

🚚 Shipping Policy – NexGen

At NexGen, we are committed to delivering a seamless and elevated shopping experience. From careful packaging to reliable delivery, every order is handled with precision and care.

📦 Pan-India Delivery

We offer delivery across India, covering all serviceable pin codes through our trusted logistics network.

⏱️ Delivery Timeline

  • Standard Delivery: 3–7 business days
  • Metro Cities: Typically delivered within 3–4 business days

All orders are processed within 1–2 business days before dispatch.
Delivery timelines may vary slightly due to location, weather conditions, or operational factors.

đź’ł Cash on Delivery (COD)

To provide flexibility, Cash on Delivery (COD) is available on eligible orders.

Please note:

  • COD may be available only for select pin codes.
  • A nominal COD handling fee may be applied at checkout.
  • Orders placed using COD are subject to confirmation via SMS or call.
  • NexGen reserves the right to limit or decline COD orders based on order history or serviceability.

đź“Ť Order Tracking

Once your order is dispatched, you will receive real-time tracking details via SMS and email.
You can also track your shipment directly from your Orders Dashboard.

đźš› Shipping Partners

We partner with industry-leading logistics providers such as Shiprocket, Delhivery, BlueDart, and other reputed carriers to ensure secure and timely delivery.

âť— Undelivered Shipments (RTO Policy)

In cases where delivery is unsuccessful due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal to accept the order

The shipment will be returned to us (Return to Origin – RTO).

For COD orders, repeated delivery failures or refusals may result in:

  • Restrictions on future COD orders
  • Applicable RTO or shipping charges

đź“ž Shipping Support

For assistance, our support team is always here to help:

  • Email: nexgen432@gmail.com
  • Customer Care: 6238852105

⚠️ Important Information

  • Orders are not shipped on Sundays or public holidays.
  • Delivery timelines are indicative and may be affected by unforeseen circumstances.
  • NexGen ensures quality dispatch, but delays caused by courier partners are beyond our direct control.